CT Operator Retraining Program Frequently Asked Questions

Check below for answers to the most common questions.  If you don’t find the answer you’re looking for, call us at 866.794.4286 or email us at [email protected].  

  • 24 or younger with two convictions involving either moving or suspension violations
  • 25 or older with three convictions involving either moving or suspension violations
  • A driver who has been convicted of traveling faster than 75 mph in a highway work zone
  • A driver of a commercial motor vehicle who is convicted of traveling faster than 65 mph in a highway work zone

Failure to take a retraining class will result in driver’s license suspension. If the license is suspended, removal of the suspension will occur only after the DMV receives confirmation from NSC that you have completed the course and paid the necessary restoration fee to the CT DMV.

Motorists are encouraged to complete the retraining class at least two weeks prior to the effective date of suspension to allow for processing prior to the suspension date. If you do not complete the class prior to the effective date of suspension, you must also pay a restoration fee.

The fee for the CT Online Operator Retraining Program is a nonrefundable $85.

You can register and pay online with a debit/credit card at www.ddcnsc.org/ct.

The CT Online Operator Retraining Program is a four hour course.

Immediately after you register, a class confirmation will be sent to you via email at the address you provided during registration. Please review the confirmation carefully, it contains important details needed for the day of class.

To print or resend your confirmation, or to reschedule your class, visit Suffolk County TPVA Registration Website

If you are required to complete the Alive at 25 program, a parent/guardian MUST attend the full duration of the class with you.  You will not be admitted to the class without a parent/guardian.

Please arrive 15 minutes early to sign in for your registered class. You must arrive on time. If you arrive after the class has begun, you will not be admitted. You must bring your Class Code Number shown on your confirmation email and a form of photo identification to class. Examples of acceptable photo identification include your learner’s permit, driver’s license, a work or school-issued photo identification, or a government-issued photo identification card. If you are unable to provide photo identification, you will not be admitted to class.

Yes. Your safety as well as the safety of everyone in the classroom is our greatest concern. Please review our classroom training guidelines so you know what to expect on the day of the class.

Classroom Training Guidelines 

Yes, successfully completing any of the Suffolk County TPVA driver safety courses requires passing a test.

Immediately following the successful completion of your assigned driver safety course, you will receive a certificate. You may be required to provide the certificate to the court as proof that you have passed the class. Please refer to the court for specific direction.

If you do not complete the course assigned to you within the required timeframe, your plea bargain will be rescinded.

Once registered all fees are non-refundable. To reschedule your class, visit Suffolk County TPVA Registration Website

You can reschedule your class to a different date or location without a fee up through the day prior to your chosen class date.

Rescheduling on or after the start date of your class for any reason requires a mandatory, non-refundable rescheduling fee equal to the full course registration fee. Reasons may include, but are not limited to:

  • Driver is unprepared with proper identification
  • Driver arrives late to class
  • Driver is late returning from breaks
  • Driver was not accompanied by a parent/guardian (Alive at 25 class only)

All of our classes are in English, unless otherwise noted. Drivers requiring special assistance (including translation) should bring a friend or family member to support you during the class. The person must be over the age of 18 and provide proper identification. Due to classroom capacity, please contact National Safety Council at [email protected] right away to reserve an additional seat if you plan to have someone attend with you. If you do not reserve a seat for your guest prior to class, you may be asked to leave (depending on classroom capacity) and will need to reschedule.

National Safety Council can make arrangements for the hearing impaired. If you require such services, please contact us at [email protected] prior to registering for class.

In the event of a weather-related or other emergency cancellation, National Safety Council will contact you at the telephone number and email address you provided during the registration process. The facility hosting the class will be notified and a sign may be posted. We will work with the instructor and facility to reschedule the class to a new date and time. If you are unsure if your class has been canceled due to weather, or if you feel it is unsafe for you to travel to your scheduled class due to weather, please contact the National Safety Council. Please note, neither NSC nor Suffolk County TPVA is responsible for any course that does not get completed by the judge-required deadline due to a weather-related or other emergency cancellation.

No, no one will be admitted with children.

National Safety Council is committed to providing a positive and respectful learning environment. Our Code of Conduct outlines expectations of behavior during our classes. The Code of Conduct can be found here in English and Spanish.

National Safety Council is America’s leading nonprofit safety advocate – and has been for over 100 years. As a mission-based organization, we focus on eliminating the leading causes of preventable death so people can live their fullest lives. We focus our efforts where we can make the greatest impact: workplace, roadway and impairment.

Contact Us

Web: www.drivesafe.com/suffolk
Email: [email protected]
Phone: (866) 794-4286

National Safety Council
Attn: Suffolk County Driver Safety Team
200 Salina Meadows Pkwy, Suite 200
Syracuse, NY 13212

Hours of Operation:
Monday – Friday: 8:00 AM – 4:45 PM